Choose a plan with its refund window in view
The commercial money-back period is tied to the paid term. Read it on the plan card and in the order summary before placing your order.
Refund periods for each term
| Paid term | From purchase |
|---|---|
| 1 month | 3-day money-back guarantee |
| 3 months | 7-day money-back guarantee |
| 6 months | 10-day money-back guarantee |
| 12 months | 30-day money-back guarantee |
Send your request
- Find the purchase date and order reference.
- Open the WhatsApp conversation with apollogrouptvpro.
- State that you are requesting a refund and identify the plan.
- Keep the conversation for the reply and any further details.
Annual plans and bonus months
The window begins on the purchase date. Diamond has a 30-day commercial refund period with either 2 or 6 extra months. Bonus viewing time does not extend it. Applicable statutory rights remain unchanged.